LiveChat Review 2026: Features, Pricing, Pros & Cons

Reviewed by the ToolReviewHub Editorial Team · Last tested/updated: November 12, 2026

• Pricing: LiveChat, now presented as Text by LiveChat, listed Essential at $19 per user per month and Growth at $79 per user per month billed annually (saving up to 24%), with higher plans, a free 14-day trial and no credit card required, read from its pricing page on November 8, 2026. Essential includes 1 AI Agent, 10 AI resolutions, 50 live visitors tracked and 3 proactive campaigns. Third-party roundups quote older per-agent prices such as $20 to $25 for a Starter plan, so rely on the official page.
• Category: AI
• Official site: livechat.com

What Is LiveChat?

LiveChat is a live chat and customer service platform, now branded Text by LiveChat, that shows who is browsing your site and lets your team and AI Agents start conversations, qualify leads and handle tickets.

Key Features

Based on the feature set we reviewed, these are the highlights of LiveChat:

• LiveChat is a live chat and customer service platform, now branded Text by LiveChat, that shows who is browsing your site and lets your team and AI Agents start conversations, qualify leads and handle tickets
• LiveChat, now presented as Text by LiveChat, listed Essential at $19 per user per month and Growth at $79 per user per month billed annually (saving up to 24%), with higher plans, a free 14-day trial and no credit card required, read from its pricing page on November 8, 2026
• Essential includes 1 AI Agent, 10 AI resolutions, 50 live visitors tracked and 3 proactive campaigns
• Third-party roundups quote older per-agent prices such as $20 to $25 for a Starter plan, so rely on the official page

LiveChat Pricing

Pricing: LiveChat, now presented as Text by LiveChat, listed Essential at $19 per user per month and Growth at $79 per user per month billed annually (saving up to 24%), with higher plans, a free 14-day trial and no credit card required, read from its pricing page on November 8, 2026. Essential includes 1 AI Agent, 10 AI resolutions, 50 live visitors tracked and 3 proactive campaigns. Third-party roundups quote older per-agent prices such as $20 to $25 for a Starter plan, so rely on the official page. Plans and promotions change, so always confirm current numbers on the official site before you buy.

Pros and Cons

Who Is LiveChat For?

Strong points: LiveChat, now presented as Text by LiveChat, listed Essential at $19 per user per month and Growth at $79 per user per month billed annually (saving up to 24%), with higher plans, a free 14-day trial and no credit card required, read from its pricing page on November 8, 2026. Weigh this before you commit: The final cost depends on plan, seats and billing term, so check the official page before you buy; This review summarises public vendor information; we have not tested LiveChat hands-on.

Best LiveChat Alternatives

Before committing, it is worth comparing LiveChat against a few other options in AI:

• Dorik — a widely used ai option worth comparing if LiveChat does not check every box for your needs.
• webAI — a widely used ai option worth comparing if LiveChat does not check every box for your needs.
• LALAL.AI — a widely used ai option worth comparing if LiveChat does not check every box for your needs.

Strengths and Trade-offs

Our review of LiveChat points to one clear strength and one clear trade-off. Strength: LiveChat, now presented as Text by LiveChat, listed Essential at $19 per user per month and Growth at $79 per user per month billed annually (saving up to 24%), with higher plans, a free 14-day trial and no credit card required, read from its pricing page on November 8, 2026. Trade-off: The final cost depends on plan, seats and billing term, so check the official page before you buy.

Pricing on the Official Page

On November 8, 2026, the LiveChat homepage, branded Text by LiveChat, read "Live chat software for your team and AI," saying you can see who is browsing your website and what interests them and use AI to start personalized conversations and qualify leads with your team ready to step in. It offered a Start free trial button with a free 14-day trial and no credit card, a claim of 30,000+ companies and a dashboard preview of chats, an AI agent conversation and customer details. The pricing page, headed "Live chat pricing with AI Agents included," offered yearly billing (save up to 24%) and monthly billing. Essential was $19 per user per month billed annually with chat, an omnichannel inbox, ticketing, selling through Shopify, 50 live visitors tracked, 3 proactive campaigns, workflow automation, 1 AI Agent, 10 AI resolutions and 5 reply suggestions. Growth, marked most popular, was $79 per user per month billed annually and added chat supervision and takeover, shared canned responses, unlimited chat history and 400 live visitors tracked. Because the product is now sold under the Text name, older reviews may describe earlier plan names and prices.

What Other Users Say About LiveChat

LiveChat is now sold as Text by LiveChat. Feedback is from third-party sites as of November 8, 2026, and some sources are competitors.

• Ratings: Capterra shows LiveChat at 4.6 across about 1,729 verified reviews (updated October 2026), and a third-party roundup puts G2 at about 4.5 with 750+ reviews, though we did not open a current G2 page.
• Price comparisons: older roundups list Starter at $20 to $25 per agent per month and Team at $41 to $59, and Jotform notes the old Starter plan limited you to one agent, which differs from the current official page.
• Complaints: reviewers and commentators raise relatively high pricing, per-user creep for bigger teams and needing a separate paid ChatBot for some automations, and one says many users report lag or slowdowns when several chats are open, with a Capterra review citing occasional lag and connectivity issues.
• Limits: the only concrete limit we found was chat history retention of 60 days on the old Starter plan, and we found no clear cap on concurrent chats.
• Rebrand: the product is now sold as Text by LiveChat, so older reviews may not match current features.
• Bias warning: several sources are competitors such as Jotform and Hiver.

Sources: Capterra, Software Advice, Hiver (competitor), Jotform (competitor), LiveChat pricing.

FAQ

How much does LiveChat cost?
LiveChat, now presented as Text by LiveChat, listed Essential at $19 per user per month and Growth at $79 per user per month billed annually (saving up to 24%), with higher plans, a free 14-day trial and no credit card required, read from its pricing page on November 8, 2026. Essential includes 1 AI Agent, 10 AI resolutions, 50 live visitors tracked and 3 proactive campaigns. Third-party roundups quote older per-agent prices such as $20 to $25 for a Starter plan, so rely on the official page. Prices change, so confirm on the official site before buying.

What are the main drawbacks of LiveChat?
The final cost depends on plan, seats and billing term, so check the official page before you buy; This review summarises public vendor information; we have not tested LiveChat hands-on.

What else should you compare LiveChat against?
Depending on your exact needs, Dorik, webAI, and LALAL.AI are worth comparing against LiveChat in the AI category.

Final Thoughts

LiveChat, now presented as Text by LiveChat, listed Essential at $19 per user per month and Growth at $79 per user per month billed annually (saving up to 24%), with higher plans, a free 14-day trial and no credit card required, read from its pricing page on November 8, 2026. If that matters more to you than the trade-offs, LiveChat is a reasonable addition to your shortlist.

Based on LiveChat’s official website and pricing page. Third-party figures are marked as reported.