Ubisoft Review 2026: Features, Pricing, Pros & Cons

Reviewed by the ToolReviewHub Editorial Team · Last tested/updated: November 5, 2026

• Pricing: Games sold individually in the Ubisoft Store; Ubisoft+ subscription available; no single price list on the homepage (official site, Nov 5, 2026)
• Category: Gaming
• Official site: ubisoft.com

What Is Ubisoft?

Ubisoft is a video game publisher with an online store, the Ubisoft Connect launcher and a Ubisoft+ subscription. Its homepage promotes Rainbow Six Siege patch notes, The Division 2, Assassins Creed, Just Dance Decades of Hits and a What's hot this week row with Assassins Creed Black Flag Resynced, Rayman Legends Retold and Anno 117.

Key Features

Here is what tends to matter most to people evaluating Ubisoft:

• Ubisoft Store for game purchases and preorders
• Download Ubisoft Connect launcher
• Ubisoft+ subscription menu
• Games, Shop, About and News sections
• Wishlist and cart
• Help and support links

Ubisoft Pricing

Pricing: Games sold individually in the Ubisoft Store; Ubisoft+ subscription available; no single price list on the homepage (official site, Nov 5, 2026). Plans and promotions change, so always confirm current numbers on the official site before you buy.

Pros and Cons

Who Is Ubisoft For?

Strong points: Well-known games praised by reviewers; Regular updates and new releases. Weigh this before you commit: Very low Trustpilot score from thousands of reviews; Customer support hard to reach according to reviewers.

Best Ubisoft Alternatives

Not sold on Ubisoft yet? Here are a few alternatives worth checking out:

• Eneba — a widely used gaming option worth comparing if Ubisoft does not check every box for your needs.
• Green Man Gaming — a widely used gaming option worth comparing if Ubisoft does not check every box for your needs.
• GravaStar — a widely used gaming option worth comparing if Ubisoft does not check every box for your needs.

Strengths and Trade-offs

Our review of Ubisoft points to one clear strength and one clear trade-off. Strength: Well-known games praised by reviewers. Trade-off: Very low Trustpilot score from thousands of reviews.

What the Official Site Shows

Ubisoft sells games individually in its store, so there is no plan table. On November 5, 2026, a cookie dialog offered I Refuse Cookies, I Accept Cookies and Set Cookies, and we refused optional cookies before taking the screenshot. The header had a search icon, a Download Ubisoft Connect button, Help, a language selector, a Wishlist and a Cart, and a menu of Games, Shop, Ubisoft+, About and News. The main slide read "Tom Clancy's Rainbow Six Siege: Y11S3.2 Mid-season Patch Notes" with a Read more button, and a carousel listed Tom Clancy's The Division 2 (Echoes of Central Park), Assassin's Creed (Fall 2026 Update), Just Dance: Decades of Hits (Available Now) and the Rainbow Six Siege patch notes. A "What's hot this week" row showed Assassin's Creed Black Flag Resynced, Rayman Legends Retold (Preorder) and Anno 117: Pax Romana. We did not read game prices.

Account access and support are the main concerns reviewers raise, so link a recovery email you control, enable two-factor authentication and read the refund policy before you buy.

What Other Users Say About Ubisoft

Public feedback from third-party sites as of November 5, 2026. Scores and counts change, and some figures come from summaries we could not check against the original pages.

• Ratings: the Trustpilot page showed about 1 out of 5 from roughly 2,400 reviews, and an older Reviews.io snapshot showed about 1.1 from 469. Trustpilot's summary says most reviewers were let down.
• Support: many reviewers say support is hard to reach and unhelpful. One user says support ignored refund requests after a child's account was banned, and another says a hacked-account case was closed without resolution.
• Account access: the most common complaints are lost or locked accounts, such as an original account lost that cut off access to Steam-linked Ubisoft games, or being unable to recover an account after losing the linked email address.
• Store and refunds: reviewers describe refund and return friction and a store cart that failed while a PayPal payment would not go through, with no help from support.
• Bans dispute: a DSOGaming report described a policy that would ban users for submitting support tickets, and Ubisoft's quoted response says a forum user impersonated an employee, so treat that claim as disputed. Reviewers who praise Ubisoft usually focus on the games themselves.

Sources: Trustpilot, Reviews.io, DSOGaming.

FAQ

How much does Ubisoft cost?
Games sold individually in the Ubisoft Store; Ubisoft+ subscription available; no single price list on the homepage (official site, Nov 5, 2026) Prices change, so confirm on the official site before buying.

What are the main drawbacks of Ubisoft?
Very low Trustpilot score from thousands of reviews; Customer support hard to reach according to reviewers.

What are the best alternatives to Ubisoft?
A few other Gaming tools worth putting side by side with Ubisoft: Eneba, Green Man Gaming, and GravaStar.

Final Thoughts

Well-known games praised by reviewers. If that matters more to you than the trade-offs, Ubisoft is a reasonable addition to your shortlist.

Based on Ubisoft’s official website and pricing page. Third-party figures are marked as reported.